Privacy Policy

Last Updated: 11 February 2026

1. Introduction

PTcourse.co.uk (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data transparently, securely, and lawfully.

This Privacy Policy explains how we collect, use, store, and protect personal information when you:

Visit our website
Access our learning platform
Interact with an Associated Training Provider (ATP) or Mentor
Submit enquiries or booking requests
Opt into SMS or email communications

By using our services or providing personal data, you agree to this Privacy Policy.

2. Data Controller

PTcourse.co.uk is the data controller responsible for personal data collected through our website and platform.

Contact details:

PTcourse.co.uk
37–39 Botanic Avenue
Belfast, United Kingdom
BT7 1JG
Email: mark@ptcourse.co.uk
Phone: 07783633312

3. Our Business Model

PTcourse.co.uk provides structured training programmes and educational resources delivered through a managed learning platform.

We work with:

Associated Training Providers (ATPs)
Independent Mentors

ATPs and Mentors may collect learner information and provide it to us for platform access. They are responsible for ensuring such data is collected lawfully and shared with appropriate consent.

4. Information We Collect

We collect only the information necessary to operate our services effectively and lawfully.

4.1 Personal Identification Information

We may collect:

Full name
Email address
Mobile phone number
Postal address (where required)
Organisation name

This may be collected when:

You submit an enquiry
You register interest
An ATP or Mentor enrols you
You book a call or appointment
You opt into communications

4.2 Platform and Learning Data

When you access our Platform, we may collect:

Username and login credentials
Course enrolment details
Progress tracking data
Assessment submissions
Interaction timestamps
Session attendance records
Communication logs related to learning support

This information is necessary to deliver learning services.

4.3 Communications and Consent Data

If you opt into SMS or email communications, we may store:

Date and time of opt-in
Method of opt-in (e.g., website form)
IP address at time of opt-in (where available)
Message logs
Opt-out records
Consent language agreed to

We retain this information for regulatory compliance.

4.4 Technical and Usage Data

When visiting our website, we may collect:

IP address
Device type
Browser type
Pages viewed
Time spent on site
Referral source
Interaction behaviour

This is collected through cookies and analytics tools.

5. Lawful Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

Contractual necessity – to deliver services
Legitimate interests – to operate and improve our business
Consent – for SMS and marketing communications
Legal obligation – to comply with regulatory requirements

You may withdraw consent at any time for marketing communications.

6. How We Use Your Information

We use personal data to:

Provide platform access and training services
Create and manage learner accounts
Deliver learning materials and assessments
Send appointment confirmations and reminders
Deliver SMS or email communications (where consented)
Maintain compliance records
Improve platform performance
Protect against fraud, misuse, or unauthorised access
Comply with legal obligations

We do not sell personal data.

7. SMS and Email Communications

PTcourse.co.uk operates a communications programme for users who opt in.

7.1 Types of Messages

Messages may include:

Service updates
Appointment reminders
Account notifications
Programme information
Limited promotional messages relating to PTcourse.co.uk services

7.2 Message Frequency

Message frequency may vary depending on your interaction with our services; however, you may receive up to 4 messages per month.

7.3 Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you.

If you have any questions about your text plan or data plan, please contact your wireless provider.

7.4 Opt-Out

You can cancel SMS communications at any time by replying STOP to any message.

After you send STOP, we will send a confirmation message. You will no longer receive SMS messages unless you opt in again.

7.5 Help

If you experience issues with messaging, reply HELP or contact:

Email: mark@ptcourse.co.uk
Phone: 07783633312

7.6 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

8. Cookies and Tracking Technologies

We use cookies to:

Maintain session security
Analyse website performance
Improve user experience
Measure marketing effectiveness

You can control cookies through your browser settings. Disabling cookies may limit certain functionality.

9. How We Share Information

We do not sell, rent, or trade personal data.

We only share personal data in limited situations.

9.1 Service Providers

We may share data with trusted service providers who assist with:

SMS delivery
Email communications
Hosting and cloud storage
Platform infrastructure
Payment processing
Analytics

These providers may only use data to perform services on our behalf.

9.2 Legal Requirements

We may disclose personal data if required by law or to protect the rights, safety, and security of PTcourse.co.uk or others.

9.3 Business Transfers

In the event of a merger, acquisition, or restructuring, personal data may be transferred. Any successor will be required to honour this Privacy Policy.

9.4 SMS and Mobile Data Non-Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services (such as SMS platforms or customer service systems) is permitted strictly for operational purposes.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

10. Data Security

We implement appropriate technical and organisational safeguards including:

Secure hosting
Access controls
Encrypted communications (where applicable)
Restricted administrative access

However, no transmission method is completely secure.

11. Data Retention

We retain personal data only as long as necessary to:

Deliver services
Maintain platform records
Comply with legal obligations
Retain SMS consent records
Resolve disputes

Data is securely deleted when no longer required.

12. Your Rights

Under UK GDPR, you may request:

Access to your personal data
Correction of inaccurate data
Erasure (where applicable)
Restriction of processing
Withdrawal of marketing consent

Requests may be made by contacting mark@ptcourse.co.uk.

13. Age Restriction

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal data from individuals under 18.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised “Last Updated” date.

15. Contact